Frequently Asked Questions
Everything you need to know about bringing Lumière Atelier into your home.
What is the typical shipping timeline for furniture and large decor?
Standard shipping for small home decor items takes 3-5 business days. For larger furniture pieces, our white-glove delivery service typically takes 7-14 business days, including professional assembly and packaging removal.
Do you offer international shipping for your artisanal collections?
Currently, Lumière Atelier ships to the continental United States and Canada. We are working on expanding our logistics to support European and Australian markets in the near future.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original condition. Please note that custom-made furniture and final sale items are non-refundable unless they arrive damaged or defective.
How do I care for my Lumière Atelier handcrafted products?
Each product comes with a specific care guide. Generally, we recommend using a soft, damp cloth for wood surfaces and avoiding harsh chemicals on our hand-blown glass and ceramic pieces to preserve their finish.
Are your materials sustainably sourced?
Yes, sustainability is at our core. We partner with ethical suppliers to source FSC-certified wood, recycled metals, and organic textiles to ensure our products are as kind to the planet as they are to your home.
Can I request a custom finish or fabric for a specific piece?
We offer customization on select furniture lines. Please contact our design concierge team at [email protected] to discuss bespoke upholstery options and wood finishes tailored to your space.